Terms & Conditions
A legal disclaimer
Santanna WoodWorks provides handcrafted woodworking products and related services for personal and commercial use. While we strive for quality and durability in every piece, all products are made from natural materials and may vary in appearance, grain, texture, and color. These natural variations are not considered defects.
All product information, images, and descriptions on our website or other platforms are for general informational purposes only. Santanna WoodWorks makes no guarantees, representations, or warranties—express or implied—regarding the accuracy, reliability, or completeness of this information.
By purchasing and using our products, you acknowledge and agree that:
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Proper installation, handling, and maintenance are the responsibility of the buyer.
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Santanna WoodWorks is not liable for any damages or injuries resulting from misuse, improper installation, or failure to follow care instructions.
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Custom orders are final sale and may have unique characteristics not present in standard inventory.
To the fullest extent permitted by law, Santanna WoodWorks disclaims all liability for any direct, indirect, incidental, or consequential damages that may arise from the use of our products or services.
Use of our website and services signifies your agreement to this disclaimer and to all other terms outlined in our Terms and Conditions.
Terms & Conditions - the basics
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1. Custom Orders: All Santanna Woodworks products are made to order. Customization requests
must be finalized before production begins.
2. Payment Terms: A nonrefundable deposit is required to initiate production. Full payment is due
before delivery or pickup unless otherwise agreed upon.
3. Lead Times: Estimated lead times are provided at the time of order. While we strive to meet these
deadlines, delays due to material availability or weather may occur.
4. Shipping & Delivery: Santanna Woodworks is not responsible for damage during shipping.
Customers may request insured shipping at additional cost.
5. Returns & Refunds: Due to the custom nature of our work, all sales are final. Refunds are only
issued under exceptional circumstances and at our discretion.
6. Warranty: Our products are guaranteed against defects in workmanship for 6 months from
delivery. This warranty does not cover damage due to misuse, neglect, or improper care.
7. Client Responsibilities: Clients must provide accurate measurements and details. Errors in
client-provided specifications may result in additional costs for modifications.Santanna Woodworks
Harrison, Michigan | Custom Woodworking | Since 2025
8. Design Rights: Santanna Woodworks retains the right to photograph and share all completed
projects for promotional use unless otherwise agreed in writing.
By placing an order with Santanna Woodworks, you agree to these terms and conditions. For any
questions, please contact us at
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